Orders & Refunds

Did you fill in the wrong shipping details? Get in touch with us as soon as possible via hello@before7am.co. Always include your order number, name and new shipping address. If you notify us within 24 hours we're most likely to change details for you. 

Send us an email which includes your order number and name at hello@before7am.co. You'll get your order refunded. Cancelations need to be done within 1 working day, otherwise your package is already on its way out. In case you're too late with canceling your order we can set up a return. See more information on how returns work in our refund policy under question "What's your refund/cancelation policy?".

We will send you an email confirmation of your order straight after you placed an order. If for some reason this email doesn't appear in your inbox after 1 hour, please contact us at hello@before7am.co. Make sure you first check your spam folder :-)

We accept returns on unused products in original condition within 14 days after receiving your order. You pay for the shipping cost of returns. Get in touch with us at hello@before7am.co to receive instructions for how to get the refund process started. Orders will be refunded after we received the product back into our warehouse. Depending on your payment method money appears back into your account within 2 - 5 working days. 

Shipping & Delivery

Whenever you place an order we sent you a confirmation email. In this email you'll find all tracking infos. This way you can follow your order all the way from our warehouse to your doorstep :-)

Unfortunately, we cannot estimate how much duties you will pay if we do not ship DDP to your country. If your order is shipped Delivery Duty Paid (DDP) you will not have to pay any duties, but if the order is shipped DDU (delivery duties unpaid) your local customs should be able to estimate the price.

This is depending on where you are based. All orders are sent including tracking. 

  • Germany: €3.50 - delivery time 2-3 working days.
  • Europe: €3.90 - delivery time 3 - 7 working days.
  • UK: €3.90 - delivery time 3 - 5 working days.
  • USA: €6.90 - delivery time 5 - 7 working days (due to hold up at customs this can take sometime slightly longer).
  • Rest of the world: €4.90 - delivery time 5 - 10 working days (due to hold up at customs this can take sometime slightly longer).

Sustainability & Ethics

For our collars we select materials that are made from fibers with a natural origin, think cotton, linen or tencel. We select materials that are known for their environmental friendly properties. This is for instance why we only work with certified organic cotton (Gots standard). Natural fibers is that they wear comfortable on your skin. Another big plus! 

Our collars are designed in Berlin. Most of our production happens in Romania where we work together with a small, family run production facility where people work according to fair principles. We visit this factory regularly to make sure we know the people behind our garments. Made to order styles and special collections are made in Berlin.

We care about both ethics and sustainability. We therefor select suppliers that score high on both metrics. This is done by checking certificates of our partners (i.e. our cotton is made following the Gots requirements, same counts for for instance the buttons we use) and visiting partners whenever we can. 

We believe we should pay back nature for our usage of materials and running our business. We selected the NGO One Tree Planted. With them we plant trees on various parts in the world. From time to time we also fund projects related to other causes, depending on where we see urgency.